Gift Vouchers now available to purchase online

For sales from our online store

Please read all these terms and conditions

As we can accept your order and make a legally enforceable without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, please contact us.


  1. These Terms and Conditions will apply to the purchase of the goods by you. 
  2. These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these terms and conditions. You can only purchase the goods from the website if you are eligible to enter into a contract and are at least 18 years old.


  1. In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. 

Personal Information

  1. We retain and use all information strictly under the privacy policy. 
  2. We may contact you by using e-mail or other electronic communication methods and pre-paid post and the expressly agree to this.

Basis of Sale

  1. The description of the goods in our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay. 
  2. The order process on the website allows you to check and amend and errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly. 
  3. A contract will be formed for the sale of the goods ordered only when you receive an email from us confirming the order. You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order, you agree to us giving you order confirmation within a reasonable time after making the contract, but in any event, not later than the delivery for any goods supplied under the contract. 

Price and payment

  1. The price of the goods and any additional delivery or other charges is that set on the website at the date of the order or such other prices as we may agree in writing
  2. Prices and charges include VAT at the rate applicable at the time of the order.
  3. You must pay by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of the goods. 


  1. We will deliver the goods, to the delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the contract is entered into. 
  2. In any case, regardless of events beyond control, if we do not deliver the goods on time, you can treat the contract to and end if:
  3. We have refused to deliver the goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or you said to us before the contract was made that delivery on time was essential; or
  4. After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period
  5. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If however, we accept an order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them. 
  6. The goods will become your responsibility from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them. 

Risk and Title

  1. Risk or damage to, or loss of, any goods will pass to you when the goods are delivered to you.
  2. You do not own the goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the goods still owned by you, in which case you must return them or allow to collect them. 

Cancellation, Returns and Refunds

  1. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (eg a letter sent by the post, fax or email). In any event, you must be able to show clear evidence of when the cancellation was made. 
  2. If you cancel the contract, we will reimburse you the payment of the product but there will be a 25% handling charge and a non-refundable postage charge within 30 days of receipt.
  3. If you have received goods in connection with the contract which you have cancelled, you must send back the goods to Phillippa Gunn Art C/O Breakout 10 Little St Marys, Long Melford, Suffolk CO10 9LB without delay and in any event, not later than 14 days from the day on which you communicate to us your cancellation of this contract. The dead line is met if you send back the goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the goods. 


  1. We will provide you with after sales service such as phone support or email. 

Circumstances beyond the control of either party

  1. In the event of any failure by a party because of something beyond its reasonable control: 
  2. The party will advise the other party as soon as reasonably practicable; and 
  3. The party’s obligations will be suspended so far as is reasonable, provided that the party will act reasonably, and the party will not be liable for any failure which It could not reasonably avoid, but this will not affect the customer’s above rights to relating delivery and any right to cancel, below. 

Phillippa Gunn Art reserves the right to modify these Terms and Conditions at any time. The Terms and Conditions are binding upon you; therefore, you should review them often. These Terms and Conditions represent the entire agreement of the parties regarding the subject matter hereof, and supersedes all prior and contemporaneous agreements between parties, whether written or oral. The Terms and Conditions may not be amended, altered or changed except by the written agreement of both parties.

For painting classes, Natter and Splatter events and workshops the following terms apply

General Natter and Splatter Tickets

Unfortunately we cannot offer refunds for cancellations of tickets under any circumstances.

We are unable to transfer dates of tickets with less than 48 hours notice before the date of event. If we receive notice over 48 hours before the event we will try to transfer your ticket to another event which will be subject to availability. Requests for transferral of tickets can only be made once and within 6 months of the original booking date.

All requests must be made by email.

Hot drinks and biscuits are available and included in the booking,

 if you wish to bring other drinks,please do.

Private Bookings

We take full payment for corporate/private workshop bookings 2 weeks prior to the event date.

If you need to cancel your event, unfortunately we cannot offer a refund within the 2 weeks, but we will rearrange your event to a different date with suits both parties, subject to availability. Once full payment has been received unfortunately we cannot offer refunds for any individualswho are unable to attend the event. We take full payment before a private event, to secure the booking totalling the number of peopleattending. Should you wish to add on any additional people to the event after the invoice has been paid, the cost will be the same price per head as the original booking which will be invoiced as requested.


All artworks used at our events are creations of Phillippa Gunn, artist, and are for instruction purposes only.  


Our team will be taking photos throughout the classes for use on our social media, website andother promotional purposes. If you do not wish to be in any of the photos please let one of our team know on the day and wewill respect the requests.

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